Shipping policy

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Shipping Methods and Carriers
  • We partner with reliable carriers like USPS (United States Postal Service), UPS, or FedEx depending on the package size, weight, and destination.
  • Standard shipping is available for most orders. Expedited options (e.g., 2-day or overnight) may be selected at checkout for an additional fee, where available.
Shipping RatesRates are determined by:
  • Number of products: Heavier or bulkier orders (more items) may incur higher rates.
  • Weight: Calculated by the total weight of your items plus packaging (typically under 1 lb for single supplements, up to 5-10 lbs for larger bundles).
  • Destination: Based on your shipping address (continental US, Alaska, Hawaii, or US territories).
Examples of approximate rates (subject to change; final cost shown at checkout):

  • Orders under 1 lb: $4.99–$6.99 (USPS First Class).
  • 1–5 lbs: $7.99–$12.99 (USPS Priority or UPS Ground).
  • Over 5 lbs: $14.99+ (depending on distance).
Free Shipping: We offer free standard shipping on orders over $75 to encourage stocking up on your wellness favorites!  

Taxes, if applicable, are added at checkout based on your shipping address.Processing and Delivery Times
  • Order Processing: Most orders are processed and shipped within 1-2 business days (Monday–Friday, excluding holidays). We'll email you a confirmation with tracking details once shipped.
  • Delivery Estimates:
    • Standard: 3–7 business days.
    • Expedited: 1–3 business days.
  • These are estimates only—actual times may vary due to carrier delays, weather, or high-volume periods (e.g., holidays). We’re not responsible for delays outside our control.
Tracking Your OrderOnce shipped, you'll receive a tracking number via email. You can monitor your package directly on the carrier's website (e.g., usps.com) using the provided link.Lost or Damaged Shipments
  • If your package is lost or arrives damaged, contact us within 7 days at Hilton's Heartland  with your order number and photos. We'll file a claim and work to resolve it—replacements or refunds at our discretion.
  • We recommend adding insurance at checkout for high-value orders (available for $1–$5 extra).
Shipping for Returns
  • Returns must follow our Refund Policy (unopened products in original condition).
  • You are responsible for return shipping costs unless the item is defective (in which case, we'll provide a prepaid label).
  • Refunds for return shipping won't be issued without prior approval.
Changes to This PolicyWe may update this policy from time to time. Check back here for the latest version, or we'll notify you of major changes via email.Questions? Reach out at Support@HiltonsHeartland.com—we're happy to help!